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Tuft the World 

Have tuft questions? We have answers! Check out our help center for guidance on materials, how to use them, policy information, tufting machine support, and more.

Tuft the World Help Center

Why should I buy from Tuft the World?

What do I need to start tufting? A quick overview.

How can I build my own frame?

Quick Start Video

How do I attach (or remove) my tufting machine handle?

Getting Started

How do I keep my tufting machine running smoothly?

Why isn’t my AK-I Cut-Pile, DUO or KRD machine cutting?

My machine won't turn off!

My machine is making a high-pitched sound!

How do I return my machine to its factory setting?

The white gear on my cut-pile machine is stuck. How can I fix it?

Why is my machine cutting the cloth? How should I fix this rip?

Why is my tufting cloth coming through on the front of my rug?

Tuft Support

What type of adhesive and backing should I use for my tufted piece?

Should I have my rug professionally finished?

How do I price my rug?

Finishing Tufted Pieces

Comparison Chart and Video

What is the difference between cut, loop, low, and high-piles?

Compare the Machines

Workshop FAQ's

Low-Pile Machines

High-Pile Machines

Shipping FAQ

Global Shipping and Import Fees

Purchasing and Shipping

Returns and Exchanges

1-year Warranty

What kind of yarn should I tuft with?

How much yarn do I need to tuft a rug?

All About Yarn

How do I sign up for Reflect Rewards?

How do I know how many points I have?

My points aren’t reflecting in my account.

When can I use my points?

Do points expire?

I’m excited about collecting points, but I already have a customer login account. Do I still get points for creating an account?

I ordered as a guest, can I get points for my past orders?

Someone got me a Tuft product as a gift, can I get points for that?

I placed orders in the past, but don't see them in my account.

How can I collect points?

What is Reflect Rewards and what advantages does it have for me?

Is this available on the Canadian website?

Reflect Rewards

Tufting machine troubleshooting guide

Can I bring my own yarn to test and tuft with?

How do I apply to the tufting residency?

Tufting Artist in Residency

Can beginners apply?

Learn more about our tufting artist-in-residency program

Although beginners can apply, we see this as more of a place for folks who have some experience with tufting and/or fibers. We'll cover the basics of tufting as well as more advanced techniques

<p>Although beginners can apply, we see this as more of a place for folks who have some experience with tufting and/or fibers.</p><p>We&apos;ll cover the basics of tufting as well as more advanced techniques</p>

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