How long between the time I place my order and the time it ships? During the holiday rush we are doing our best to fulfill orders within 5 business days. After that, shipping times vary depending on carrier and location (see below). Please note that

How long between the time I place my order and the time it ships?&#xA0;&#xA0;Orders (that are not pre-orders) typically ship within 2 - 5 business days, more often orders are shipped even more quickly, within 1-2 business days. After that, shipping times vary depending on the carrier, method, and your location (see below).&#xA0;Regardless of the carrier or method you choose, please understand that your selected method is in addition to a fulfillment window.&#xA0;&#xA0;This is true even if you choose an expedited shipping method like UPS 3 Day Select, UPS 2nd Day, or UPS Next Day Air.&#xA0;How much does shipping cost?&#xA0;Shipping costs are calculated at check-out based on your location. To estimate the cost of shipping before you purchase, simply add item(s) to your cart, then enter your mailing address. You&#x2019;ll have the opportunity to compare options based on rates, times, and carriers. International customers, learn more&#xA0;<a href="https://tufttheworld.gorgias.help/en-US/who-is-responsible-for-vat-import-fees-21213" target="_blank" rel="noopener noreferrer"></a><a href="https://tufttheworld.gorgias.help/en-US/who-is-responsible-for-vat-import-fees-21213" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;How long does shipping take within the U.S.?&#xA0;Shipping times vary depending on your location, but typically take 1 - 6 days within the U.S. To view estimated shipping times of your order, simply add item(s) to your cart, then enter your mailing address to compare shipping options before you buy. Expedited shipping is available, but costs more.&#xA0;<strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How do I qualify for free shipping?<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Spend $350 or more to receive free shipping, the <span id="isPasted" style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">total needs to come to $350 after the use of any discount codes. This offer extends to domestic (lower 48 states) only. Free shipping discount will automatically apply to your cart once the order amount meets the qualifications.&#xA0;

Shipping FAQ

Global ShippingWe’re proud to deliver to more than 120 countries through DHL Express, UPS, and USPS International. Each shipping carrier offers a variety of services. To view the most accurate projected shipping times before you purchase, simply add

Global ShippingWe&#x2019;re proud to deliver to more than 120 countries through DHL Express and UPS. &#xA0;If you need to utilize USPS because you have a PO Box, please reach out to <a href="mailto:support@tufttheworld.com">support@tufttheworld.com</a> so we can assist you.&#xA0;Each shipping carrier offers a variety of services. To view the most accurate projected shipping times before you purchase, simply add item(s) to your cart, then enter your mailing address to compare options and rates.&#xA0;Estimated international shipping times: &#xA0;<ul><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">USPS Priority Mail: 6-10 business days (plus customs)&#xA0;</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">USPS Express Priority: 3-5 days (plus customs)</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">UPS Standard: 3-8 days (plus customs)&#xA0;</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">UPS Worldwide Express: 1-5 days (plus customs)&#xA0;</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">DHL Express: 3-5 days (plus customs)&#xA0;</li></ul>Quoted shipping times are *in addition* to the estimated wait time on pre-order items.&#xA0;If you don&#x2019;t receive your item(s) within 30 days of shipping notification, contact support@tufttheworld.com for assistance.&#xA0;Import FeesCustomers outside of the US are responsible for all international import duties or Value Added Tax (VAT) fees their country might charge. These rates vary from country to country, but typically range from 15-25% of the purchase price. We highly recommend researching your country&#x2019;s import fees to avoid surprise charges and unnecessary delays at the time of delivery.&#xA0;Please understand that import fees are NOT charged by us, Tuft the World, and are not reflected in the final purchase or shipping amount at checkout.&#xA0;These are additional fees determined by your country to cover the cost of importing international goods. &#xA0;The most common option for paying duties/VATs:&#xA0;Most of the shipping options available at checkout don&#x2019;t include import fees in their cost. Instead, customers will be contacted separately by the carrier, via email or phone, once the parcel arrives in your country and prior to delivery. This is often the most affordable way to cover import fees.&#xA0;Another option for paying duties/VATs:&#xA0;Some shipping options might include import fees as part of their total cost, in which case customers pay these fees at checkout. These shipping options clearly state &#x201C;Duties &amp; Taxes Included&#x201D; beneath the carrier and service in the Shipping Method menu.Still need clarification on the specifics of international shipping and import fees? Email support@tufttheworld.com for assistance. &#xA0;

Global Shipping and Import Fees

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Tuft the World 

Purchasing and Shipping

Why should I buy from Tuft the World?

What do I need to start tufting? A quick overview.

How to set up a Tuft the World Instant Tufting Frame

How can I build my own frame?

Do I have to tuft on Primary Tufting Cloth, or can I use something else?

What’s the best way to attach my cloth to the frame?

Quick Start Video

Do I need a special adapter or plug to use my tufting machine?

Safety Precautions While Tufting

How do I attach (or remove) my tufting machine handle?

Getting Started

How do I keep my tufting machine running smoothly?

Why isn’t my AK-I Cut-Pile, DUO or KRD machine cutting?

My machine won't turn off!

My machine is making a high-pitched sound!

How do I return my machine to its factory setting?

The white gear on my cut-pile machine is stuck. How can I fix it?

Why is my machine cutting the cloth? How should I fix this rip?

Why won’t the yarn stay in the cloth?

Why is my tufting cloth coming through on the front of my rug?

Tuft Support

Shaping and Carving your Rug

How do I finish my tufted piece?

What type of adhesive and backing should I use for my tufted piece?

Should I have my rug professionally finished?

How should I clean my finished tufted piece?

How do I price my rug?

Finishing Tufted Pieces

Comparison Chart and Video

What is the difference between cut, loop, low, and high-piles?

Compare the Machines

Workshop FAQ's

What is a low-pile machine?

How do I thread my low-pile machine?

How do I change the pile height on my AK-I Cut-pile Tufting Machine?

How do I change the pile height on my AK-II Loop-pile Tufting Machine?

How do I change the pile height on my KRD-I Cut-and-Loop-Pile Tufting Machine?

If I buy the loop machine, can I just cut the loops to make cut piles?

Low-Pile Machines

What is a high-pile machine?

What kind of air compressor and fittings do I need?

Why isn’t my AK-III cutting!?

High-Pile Machines

Returns and Exchanges

1-year Warranty

What kind of yarn should I tuft with?

How to feed your yarn

How much yarn do I need to tuft a rug?

All About Yarn

How do I sign up for Reflect Rewards?

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My points aren’t reflecting in my account.

When can I use my points?

Do points expire?

I’m excited about collecting points, but I already have a customer login account. Do I still get points for creating an account?