Do you take returns?  We accept returns of unused items in their original condition within 30 days of the date you received your order. We’re also happy to offer an exchange within 30 days if an unused item happens to come to you damaged or defective

<h1 style="text-align: left;" id="returns">Returns</h1>Do you accept returns? &#xA0;Yes, we accept returns of all items in their original condition within 30 days of the date you received your order. We&#x2019;re also happy to exchange any unused item within 30 days if a product comes to you damaged or defective.&#xA0;If a tufting machine returned within 30 days was found to be tampered with or adjusted in any way, we reserve the right to refuse an exchange or refund. If this happens, we are happy to work with you on repairing it so you can get back to tufting.To initiate a return, please contact support@tufttheworld.com.Domestic customers can enjoy free returns and exchanges within the 30 day window.How do refunds work?&#xA0;Once we&#x2019;ve received your return, we&#x2019;ll notify you by email regarding the status of your refund. Refunds are generally applied to your original method of payment, and may take 2-10 business days to process.&#xA0;As a small business, we ask that you please be patient with the refunding process and reach out to us before disputing transactions or initiating a chargeback with your bank. &#xA0;Chargebacks <span id="isPasted" style="color: rgb(27, 28, 29); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">are not only costly for our small business and harmful to our reputation with banking institutions, but they indicate a breakdown in communication between our service team and you, our valued customer. &#xA0;We look forward to having the opportunity to assist you!My refund isn&#x2019;t showing up in my account. What now?&#xA0;Refunds often take several days to post to your account. If you still haven&#x2019;t received a refund after 10 business days, we recommend contacting your bank. If a refund still hasn&#x2019;t been processed, reach out to us at support@tufttheworld.com.<h1 style="text-align: left;" id> </h1><h1 style="text-align: left;" id="exchanges">Exchanges</h1>What if I want to exchange something?&#xA0;We offer exchanges of unused items in their original condition within 30 days of the date you received your order. Email support@tufttheworld.com for help.&#xA0;I purchased a workshop a long time ago, but now I can&apos;t go. Can I get a refund?&#xA0;Yes, as long as you email us to opt-out within 24 hours of the start of the workshop. Email support@tufttheworld.com to request a cancellation and refund.&#xA0;Do I have to pay for my own return shipping?&#xA0;In most cases, customers wishing to return or exchange an item are responsible for the cost of shipping their item back to us. If the return or exchange is due to a Tuft the World mistake, please email us at support@tufttheworld.com so we can remedy the problem.How should I package the item I&#x2019;m returning?&#xA0;We ask that you securely pack your item for return or exchange with adequate packing materials. If you are returning a tufting machine, wrap the machine in several layers of bubble wrap or comparable packing material to create 3 to 4 inches of padding on all sides, and double-box the machine for extra protection.&#xA0;Tuft the World reserves the right to deduct fees from customer refunds for unsanitary packing materials or damage incurred during return shipping. In addition to adequately packaging your returns, we recommend that you insure high-cost items and request tracking information from the shipping carrier, in the event that a box doesn&#x2019;t make it to us. Tuft the World is not responsible for products lost during return shipping.&#xA0;Where do I ship the item(s) I want to return or exchange?&#xA0;We will provide you with our return shipping address and instructions via email once we&#x2019;ve initiated your return/exchange.&#xA0; &#xA0;

Returns and Exchanges

Unused machines can be returned or exchanged within 30 days of delivery. Tuft the world offers a 1-year warranty that covers manufacturing defects.  Please reach out to us at support@tufttheworld.com with a clear description of the problem you are fa

<span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Unused machines can be&#xA0;<a href="https://tufttheworld.gorgias.help/en-US/returns-refunds-21202" style="text-decoration:none;"><span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(17, 85, 204); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;background-color: rgb(255, 255, 255);">returned or exchanged</a><span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;within 30 days of delivery. <span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Tuft the world offers a 1-year warranty that covers manufacturing defects. &#xA0;Please reach out to us at&#xA0;<a href="mailto:support@tufttheworld.com" style="text-decoration:none;"><span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(17, 85, 204); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;background-color: rgb(255, 255, 255);">support@tufttheworld.com</a><span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;with a clear description of the problem you are facing. &#xA0;Often, we can assist you remotely by suggesting adjustments that can easily be made at home with our instruction, or the guidance of our tutorials on Vimeo.&#xA0; <span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that the above warranty does not include coverage on machines that need repair due to customer misuse or accidental damage; it also does not cover customer adjustments that may cause mechanical issues.&#xA0; <span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you&#x2019;re interested in a service warranty for additional protection, please see our product page&#xA0;<a href="https://tuftinggun.com/products/1-year-service-warranty?_pos=1&amp;_psq=warranty&amp;_ss=e&amp;_v=1.0" style="text-decoration:none;"><span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(17, 85, 204); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;background-color: rgb(255, 255, 255);">here</a><span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. <span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Through this 1 year&#xA0;<span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">service warranty, domestic customers will receive free shipping and unlimited repairs for 12 months from date of purchase (customers must purchase with machine, or within 30 days of machine receipt). &#xA0;International customers will receive covered shipment on the first repair, shipping on any additional repairs will be the responsibility of the customer. &#xA0; <span style="font-size: 11.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If customers do not opt into the service warranty, we offer repairs at rate of $75/ea. &#xA0;If your machine requires a simple fix, your invoice will reflect the appropriate, lowered price. &#xA0;Please e-mail <a href="mailto:support@tufttheworld.com">support@tufttheworld.com</a> with your Tuft the World order number to begin a conversation about your repair needs.

1-year Warranty

Need some extra tuft support? 
Send us an email.

Shop Now

About

Workshops

Community

Blog

Tuft the World 

Returns and Exchange

Why should I buy from Tuft the World?

What do I need to start tufting? A quick overview.

How can I build my own frame?

Quick Start Video

How do I attach (or remove) my tufting machine handle?

Getting Started

How do I keep my tufting machine running smoothly?

Why isn’t my AK-I Cut-Pile, DUO or KRD machine cutting?

My machine won't turn off!

My machine is making a high-pitched sound!

How do I return my machine to its factory setting?

The white gear on my cut-pile machine is stuck. How can I fix it?

Why is my machine cutting the cloth? How should I fix this rip?

Why is my tufting cloth coming through on the front of my rug?

Tuft Support

What type of adhesive and backing should I use for my tufted piece?

Should I have my rug professionally finished?

How do I price my rug?

Finishing Tufted Pieces

Comparison Chart and Video

What is the difference between cut, loop, low, and high-piles?

Compare the Machines

Workshop FAQ's

Low-Pile Machines

High-Pile Machines

Shipping FAQ

Global Shipping and Import Fees

Purchasing and Shipping

What kind of yarn should I tuft with?

How much yarn do I need to tuft a rug?

All About Yarn

How do I sign up for Reflect Rewards?

How do I know how many points I have?

My points aren’t reflecting in my account.

When can I use my points?

Do points expire?

I’m excited about collecting points, but I already have a customer login account. Do I still get points for creating an account?