Tuft the World is proud to provide extensive after sales support to all of our customers.  Some examples of our unique customer service offerings:.

<span style="font-size: 18px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Tuft the World is proud to provide extensive after sales support to all of our customers. &#xA0;Some examples of our unique customer service offerings: <ul><li><span id="isPasted" style="font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We have a committed team of customer service agents, available from 9-5pm M, T, Th and F to respond to your tufting questions of any size! &#xA0;Ask us about your order&#x2019;s status, our products, workshops, or how much yarn you need for your next rug. &#xA0;We&#x2019;re here to help! &#xA0;Please note that Tuft the World is closed on Wednesdays, we appreciate your understanding.</li><li style="font-size: 18px;"><span id="isPasted" style="font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Having an issue with your machine? &#xA0;Tuft the World customers receive support throughout the life of their machine;&#xA0;we offer a 1 year warranty on machines with manufacturer defects. &#xA0;You are also eligible to receive quick and free support with us online via our chat or support email; if it&#x2019;s determined that the repair is too extensive to be done at home, send your machine back to us for a reasonable repair fee.&#xA0; Tuft the World also sells all spare parts that might be needed for an at home repair. &#xA0;If you have the&#xA0;<a href="https://tuftinggun.com/products/1-year-service-warranty?_pos=1&amp;_psq=warranty&amp;_ss=e&amp;_v=1.0" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">service warranty</a><span style="font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, enjoy 12 months of unlimited repairs and complimentary shipping (please see warranty details as domestic and international shipment coverage vary).&#xA0;</li><li style="font-size: 18px;"><span id="isPasted" style="font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Tuft the World customers enjoy&#xA0;access to our thorough how-to vimeo showcases, available for each of our machines, and receive the password with their order. &#xA0;Take advantage of these videos to learn your way around the machine and gain confidence with at home troubleshooting. &#xA0;<span style="font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;</li></ul>

Why should I buy from Tuft the World?

Source: Excerpts from "What do I need to start tufting? A quick overview.". I. Essential Equipment. II. Finishing Materials & Tools. Tufting Machine. There are several models of tufting machines to choose from, depending on your skill level and prefe

<h2 id="isPasted">Table of Contents: Tufting Essentials</h2>Source: Excerpts from &quot;What do I need to start tufting? A quick overview.&quot;I. Essential Equipment<ul><li>Tufting Machine: This section introduces the two main categories of tufting machines (low-pile and high-pile) and recommends the DUO machine for beginners. It also provides links to learn more about different machine types.</li><li>Tufting Cloth: This section emphasizes the importance of using a suitable fabric for tufting and recommends the Primary White Tufting Cloth. It includes a link for exploring various tufting fabric options.</li><li>Yarn: This section discusses yarn requirements, suggesting the use of rug-making yarns like Reflect Wool or Eco-Cotton. It also links to resources for choosing and loading yarn into the machine.</li><li>Tufting Frame: This section highlights the necessity of a frame to hold the tufting cloth taut and recommends the Instant Tufting Frame or building a DIY frame. It links to resources with frame information and a DIY frame tutorial.</li></ul>II. Finishing Materials &amp; Tools<ul><li>Adhesive: This section explains the need for adhesive in securing the tufts and provides a link to learn about adhesive types and recommendations.</li><li>Backing Cloth: This section introduces backing cloths for finishing tufted pieces and mentions options like Final Backing Cloth, Felt Backing Cloth, or Action Bac. It includes a link to learn more about backing cloths and their applications.</li><li>Shaping &amp; Finishing Tools: This section covers optional shaping tools for cut-pile tufts, including clippers, scissors, and sheep shears with a Shearing Guide. It clarifies that shears need to be purchased separately.</li></ul> Tufting Machine. There are several models of <a href="https://tuftinggun.com/collections/tufting-machines" rel="noopener noreferrer" target="_blank">tufting machines</a> to choose from, depending on your skill level and preference, but generally machines fall into one of two categories: <a href="https://tufttheworld.gorgias.help/en-US/what-is-a-low-pile-machine-21201" rel="noopener noreferrer" target="_blank">low-pile</a> and <a href="https://tufttheworld.gorgias.help/en-US/what-is-a-high-pile-machine-21192" rel="noopener noreferrer" target="_blank">high-pile</a>. For beginning tufters, we recommend the DUO, our new machine that performs both cut-pile or only loop-pile. &#xA0;The DUO is available in low pile, medium pile and high pile. Learn more about machine types <a href="https://tufttheworld.gorgias.help/en-US/comparison-chart-21188" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Tufting Cloth. Tufting requires a specific fabric surface to tuft into. Like other fabrics, <a href="https://tuftinggun.com/collections/cloth/products/premium-primary-tufting-cloth-gray-by-the-yard" rel="noopener noreferrer" target="_blank">tufting cloth</a> is available by the yard, and should include enough allowance to adequately secure it in place on the frame. Our <a href="https://tuftinggun.com/collections/cloth/products/primary-tufting-cloth-by-the-yard" rel="noopener noreferrer" target="_blank">Primary White Tufting Cloth</a> is the industry standard, designed specifically for use with tufting machines. Learn more about the range of potential tufting fabrics <a href="https://tufttheworld.gorgias.help/en-US/where-can-i-find-tufting-cloth-21207" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Yarn.&#xA0;You&#x2019;ll need a fair amount to tuft, but the exact amount will depend on the size of your project (examples <a href="https://tufttheworld.gorgias.help/en-US/what-size-and-kind-of-yarn-can-i-use-21206" rel="noopener noreferrer" target="_blank">here</a>), whether or not you&#x2019;re using a low or high-pile machine, and how many yarn strands you&#x2019;re tufting with at a time (we recommend two, for a plusher density). You can tuft using most types of natural fiber yarns, but high quality rug-making yarns, like our <a href="https://tuftinggun.com/collections/yarn/products/rug-yarn-100-wool" rel="noopener noreferrer" target="_blank">Reflect Wool</a> and <a href="https://tuftinggun.com/collections/yarn/products/new-eco-cotton-yarn-1-3lb-6kg" rel="noopener noreferrer" target="_blank">Eco-Cotton</a>, will work best with your tufting machine and be the most durable. Learn more about how to choose tufting yarns <a href="https://tufttheworld.gorgias.help/en-US/what-kind-of-yarn-should-i-tuft-with-21203" rel="noopener noreferrer" target="_blank">here</a>. See how to feed yarn into your machine <a href="https://tufttheworld.gorgias.help/en-US/what-s-a-good-way-to-feed-my-yarn-21209" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Tufting Frame. This is essential to holding the tufting cloth taut while you work. Our <a href="https://tuftinggun.com/products/instant-tufting-frame?_pos=1&amp;_psq=frame&amp;_ss=e&amp;_v=1.0" rel="noopener noreferrer" target="_blank">Instant Tufting Frame</a> is easy to assemble at home and designed to clamp to the edge of a standard tabletop. You can also make your own tufting frame for about $25. Learn more about frames <a href="https://tufttheworld.gorgias.help/en-US/how-to-set-up-a-tuft-the-world-tufting-frame-21208" rel="noopener noreferrer" target="_blank">here</a>, including a video showing how to build your own <a href="https://tufttheworld.gorgias.help/en-US/building-a-frame-21205" rel="noopener noreferrer" target="_blank">here</a>. &#xA0;Adhesive.&#xA0;Once you tuft a rug, you will need to glue the back of the piece as part of the finishing process. Read more about adhesives types, and our recommendations, <a href="https://tufttheworld.gorgias.help/en-US/how-do-i-finish-my-tufted-piece-21190" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Backing Cloth. After the adhesive is dry, you&#x2019;ll need to finish (or &#x201C;back&#x201D;) your rug with another cloth (we sell <a href="https://tuftinggun.com/collections/cloth/products/final-backing-cloth" rel="noopener noreferrer" target="_blank">Final Backing Cloth</a>, <a href="https://tuftinggun.com/collections/cloth/products/felt-backing" rel="noopener noreferrer" target="_blank">Felt Backing Cloth</a>, or <a href="https://tuftinggun.com/collections/cloth/products/action-bac" rel="noopener noreferrer" target="_blank">Action Bac</a>). There are several ways to do this depending on your piece&#x2019;s function (wall piece, floor rug, garment?). Learn more about backing cloths <a href="https://tufttheworld.gorgias.help/en-US/how-do-i-finish-my-tufted-piece-21190" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Shaping and Finishing Tools.&#xA0;Shaping is an optional finishing step. Cut pile tufts can be shaped with <a href="https://tuftinggun.com/collections/finishing-tools/products/carpet-carving-clippers" rel="noopener noreferrer" target="_blank">clippers</a> or <a href="https://tuftinggun.com/collections/finishing-tools/products/bent-handle-shaping-scissors" rel="noopener noreferrer" target="_blank">scissors</a>, or trimmed to an even pile by combining a sheep shear with our <a href="https://tuftinggun.com/collections/finishing-tools/products/shearing-guide" rel="noopener noreferrer" target="_blank">Shearing Guide</a> (*shears are not included with our shearing guide and must be purchased separately from an alternative supplier)

What do I need to start tufting? A quick overview.

Creating your own tufting frame is a cost-efficient option for tufters looking for a larger or custom-sized frame. Check out this video for a quick visual on the process! In addition to the following materials, available at most hardware stores, you’

<div class="hd--html" style="text-align: center;"><iframe src="//www.youtube-nocookie.com/embed/BqLW8IeSBKw" width="560" height="315" frameborder="0" allowfullscreen></iframe></div> Creating your own tufting frame is a cost-efficient option for tufters looking for a larger or custom-sized frame. Check out <a href="https://www.youtube.com/watch?v=BqLW8IeSBKw" rel="noopener noreferrer" target="_blank">this video</a> for a quick visual on the process!&#xA0;In addition to the following materials, available at most hardware stores, you&#x2019;ll need a drill and a hammer.&#xA0;Materials for a 72&#x201D; x 72&#x201D; tufting frame:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; text-align: justify; line-height: 1.5;">5 pieces of lumber, 2&quot; x 3&quot; x 96&quot;&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; text-align: justify; line-height: 1.5;">Approximately 24 feet carpet tack*</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; text-align: justify; line-height: 1.5;">2.5&quot; long screws for frame construction</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; text-align: justify; line-height: 1.5;">1.25&quot; long screws for leg braces</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; text-align: justify; line-height: 1.5;">Wood glue and nails, or staple gun</li></ul>*Note that there&apos;s a range of carpet tack varieties and pack quantities on the market.&#xA0;For this frame, we recommend buying two packs of three, 4-foot strips. Some carpet tack comes with nails pre-installed (in which case we also recommend adding wood glue). We do not recommend carpet tack varieties with a peel-off adhesive back. &#xA0;Instructions:&#xA0;1. For the frame: Cut the ends of four pieces of your lumber at 45 degree Miter angles.&#xA0;2. For the frame legs: Divide the fifth board into two 24&#x201D;, two 16&#x201D;, and two 8&#x201D; cuts. The 8&#x201D; pieces should also have 45 degree cuts at both ends.&#xA0;3. Lay out the pieces of your frame on a flat surface. Use a T-square and hand drill to screw together the four corners of the frame using eight 2.5&#x201D; long screws.4. Create two T-shaped leg braces using the six smaller cuts of lumber and 1.25&#x201D; screws. Attach these to the base of the frame and stand the frame upright.&#xA0;5. Using a handsaw and gloves, cut carpet tack into four strips, approx. 70 - 72.&#x201D; Depending on how much tack you have, it&#x2019;s also fine to use smaller increments. If the tack doesn&#x2019;t cover every part of the frame edge, we recommend that the gaps between strips are less than three inches long.&#xA0;6. How you attach the carpet tack will depend on the kind you&#x2019;ve purchased. We recommend using either staples, or both wood glue and nails to attach the tack strips to the side of the frame you want to tuft on. Tacks should face out (toward you) and pointing away from the center of the frame in order to tautly secure your cloth.Making a yarn feeder is an additional step, and can be done many different ways. Similar to the yarn feeder we include with our <a href="https://tuftinggun.com/products/instant-tufting-frame?_pos=1&amp;_psq=frame&amp;_ss=e&amp;_v=1.0" rel="noopener noreferrer" target="_blank">Instant Tufting Frame</a>, we recommend creating two extensions off to one side of your frame, one near the bottom and one near the top. One or more upright dowels secured to the bottom extension will hold your yarn cone(s) in place, while one or more screw eyes in the top extension will help <a href="https://tufttheworld.gorgias.help/en-US/what-s-a-good-way-to-feed-my-yarn-21209" target="_blank">feed the yarn</a> into your tufting machine.<h1 style="text-align: justify; line-height: 1.5;" id="but-what-size-frame-should-i-build-and-how-much-fabric-will-fit-">But what size frame should I build? And how much fabric will fit? &#xA0;</h1>Consider building a frame based on the size of pieces you plan to tuft and the cloth you plan to use most often. This will allow you to maximize your fabric and prevent waste.&#xA0;The following chart is designed to help you estimate how many pieces you should be able to tuft based on the measurements of our <a href="https://tuftinggun.com/collections/cloth" rel="noopener noreferrer" target="_blank">Primary Tufting Cloth</a>.&#xA0; <table style="margin-right: calc(46%); width: 54%;"><tbody><tr><td style="width: 28.9928%;">Cloth size</td><td style="width: 31.223%;">Example frame sizes</td><td style="text-align: center; width: 39.7123%; vertical-align: middle;">&#xA0;Number of tufted pieces from cloth based on frame size</td></tr><tr><td style="width: 28.9928%;">&#xA0;1 yard,&#xA0;36&#x201D; x 157&#x201D;&#xA0;&#xA0;(91 cm x 4 m)</td><td style="width: 31.223%;">30&#x201D; x 30&#x201D;&#xA0;(76 cm x 76 cm)**<a href="https://tuftinggun.com/products/instant-tufting-frame" target="_blank" rel="noopener noreferrer"></a><a href="https://tuftinggun.com/products/instant-tufting-frame" rel="noopener noreferrer" target="_blank">Instant Tufting Frame</a></td><td style="text-align: left; width: 39.7123%;">4</td></tr><tr><td style="width: 28.9928%;"> </td><td style="width: 31.223%;">48&#x201D; x 30&#x201D;&#xA0;(122 cm x 76 cm)</td><td style="text-align: left; width: 39.7123%;">3</td></tr><tr><td style="width: 28.9928%;">&#xA0;2 yards,&#xA0;72&#x201D; x 157&#x201D;&#xA0;&#xA0;(182 cm x 4m)</td><td style="width: 31.223%;">66&#x201D; x 30&#x201D;&#xA0;(167 cm x 76 cm)</td><td style="text-align: left; width: 39.7123%;">4</td></tr><tr><td style="width: 28.9928%;"> </td><td style="width: 31.223%;">66&#x201D; x 44&#x201D;(167 cm x 111 cm)</td><td style="text-align: left; width: 39.7123%;">3</td></tr><tr><td style="width: 28.9928%;"> </td><td style="width: 31.223%;">66&#x201D; x 72&#x201D;(167 cm x 183 cm)</td><td style="text-align: left; width: 39.7123%;">2 </td></tr><tr><td style="width: 28.9928%;">&#xA0;3 yards,&#xA0;108&#x201D; x 157&#x201D;&#xA0;&#xA0;(274 cm x 4m)</td><td style="width: 31.223%;">96&#x201D; x 44&#x201D;&#xA0;(244 cm x 111 cm)</td><td style="text-align: left; width: 39.7123%;">3</td></tr><tr><td style="width: 28.9928%;"> </td><td style="width: 31.223%;">96&#x201D; x 72&#x201D;&#xA0;(244 cm x 183 cm)</td><td style="text-align: left; width: 39.7123%;">2</td></tr></tbody></table>

How can I build my own frame?

Check out this video to see how to feed and thread your AK-I Cut-Pile or AK-II Loop-Pile Tufting Machine, and other tufting basics. Looking for a more in-depth intro? We offer an online workshop and  in-person workshops across the U.S.

This video demonstrates the first steps to getting started: how to feed and thread your <a href="https://vimeo.com/showcase/8153224/video/513543988" rel="noopener noreferrer" target="_blank">AK and DUO machines</a>&#xA0;and other tufting basics. For more detailed instruction on&#xA0;<a href="https://tufttheworld.gorgias.help/en-US/how-do-i-thread-the-loop-machine-21193" rel="noopener noreferrer" target="_blank">how to thread</a>&#xA0;or change the pile height on your AK-I, AK-II, or KRD-I machine, check out the articles on&#xA0;<a href="https://tufttheworld.gorgias.help/en-US/articles/low-pile-machines-4818" rel="noopener noreferrer" target="_blank">Low-pile Machines</a>.For users of the <a href="https://vimeo.com/showcase/5672925" rel="noopener noreferrer" target="_blank">AK-III </a>Cut- and Loop-pile Tufting Machine, check out our High-pile section.&#xA0;You can also visit the&#xA0;<a href="https://vimeo.com/showcase/8153224"></a><a href="https://vimeo.com/showcase/8153224">link to our showcase</a>&#xA0;of videos demonstrating how to use and adjust the AK-I and AK-II tufting machines. &#xA0;Please note this showcase is password protected. The PW is included in an e-mailed download link, and, in the printed materials included in your shipment. &#xA0;If you are unable to locate it, please email us with your order number. &#xA0;You must be a Tuft the World customer to access the showcase.Looking for a more in-depth intro? We offer an <a href="https://sofat.tufttheworld.com/" target="_blank">online workshop</a> and <a href="https://tuftinggun.com/collections/workshops" target="_blank">in-person workshops</a> across the U.S. <div class="hd--html" style="text-align: center;"><iframe src="//www.youtube-nocookie.com/embed/pCzbOQ7waZM" width="560" height="315" frameborder="0" allowfullscreen></iframe></div>

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