Global Shipping and Import FeesUpdated 5 months ago

Global Shipping

We’re proud to deliver to more than 120 countries through DHL Express and UPS.  If you need to utilize USPS because you have a PO Box, please reach out to [email protected] so we can assist you. 

Each shipping carrier offers a variety of services. To view the most accurate projected shipping times before you purchase, simply add item(s) to your cart, then enter your mailing address to compare options and rates. 

Estimated international shipping times:  

• USPS Priority Mail: 6-10 business days (plus customs) 
• USPS Express Priority: 3-5 days (plus customs)
• UPS Standard: 3-8 days (plus customs) 
• UPS Worldwide Express: 1-5 days (plus customs) 
• DHL Express: 3-5 days (plus customs) 

Quoted shipping times are *in addition* to the estimated wait time on pre-order items. If you don’t receive your item(s) within 30 days of shipping notification, contact [email protected] for assistance. 

Import Fees

Customers outside of the US are responsible for all international import duties or Value Added Tax (VAT) fees their country might charge. These rates vary from country to country, but typically range from 15-25% of the purchase price. We highly recommend researching your country’s import fees to avoid surprise charges and unnecessary delays at the time of delivery. 

Please understand that import fees are NOT charged by us, Tuft the World, and are not reflected in the final purchase or shipping amount at checkout. These are additional fees determined by your country to cover the cost of importing international goods.  

The most common option for paying duties/VATs: 

Most of the shipping options available at checkout don’t include import fees in their cost. Instead, customers will be contacted separately by the carrier, via email or phone, once the parcel arrives in your country and prior to delivery. This is often the most affordable way to cover import fees. 

Another option for paying duties/VATs: 

Some shipping options might include import fees as part of their total cost, in which case customers pay these fees at checkout. These shipping options clearly state “Duties & Taxes Included” beneath the carrier and service in the Shipping Method menu.

Still need clarification on the specifics of international shipping and import fees? Email [email protected] for assistance.