My machine is making a high-pitched sound!Updated 6 months ago

Your machine might squeal for one of the following reasons: 

Needs Oil: Tufting machines require regular oiling to function properly. We recommend using sewing machine oil (best option), 3-in-1 multipurpose oil, or another lubricating oil at least monthly. Learn more on how and where to oil your machine here. 

Yarn Jam: If there's yarn stuck in the gear of your machine, or if the square bearings that control the tufting action are stuck, contact [email protected] for troubleshooting assistance, or to send your machine in for repair. 

Electrical Issue: If yarn isn’t visibly stuck in the white (AK-I and II) or pink (DUO) gear or square bearings of your machine, the issue is most likely electrical. Email us [email protected] for troubleshooting assistance, or to send your machine in for repair.