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Tuft the World 

Only customers who log in to an account were given points for past orders. Do you have a Tuft account? This means you do NOT checkout as a guest. If you aren&#x2019;t seeing your orders reflected, please email us at&#xA0;<a href="mailto:support@tufttheworld.com">support@tufttheworld.com</a>&#xA0;with the subject line: Reflect Rewards. Please note, points take up to 30 days to reflect in your account.

Only customers who log in to an account were given points for past orders. Do you have a Tuft account? This means you do NOT checkout as a guest. If you aren’t seeing your orders reflected, please email us at support@tufttheworld.com with the subject

I placed orders in the past, but don't see them in my account.

Reflect Rewards

Why should I buy from Tuft the World?

What do I need to start tufting? A quick overview.

How to set up a Tuft the World Instant Tufting Frame

How can I build my own frame?

Do I have to tuft on Primary Tufting Cloth, or can I use something else?

What’s the best way to attach my cloth to the frame?

Quick Start Video

Do I need a special adapter or plug to use my tufting machine?

Safety Precautions While Tufting

How do I attach (or remove) my tufting machine handle?

Getting Started

How do I keep my tufting machine running smoothly?

Why isn’t my AK-I Cut-Pile, DUO or KRD machine cutting?

My machine won't turn off!

My machine is making a high-pitched sound!

How do I return my machine to its factory setting?

The white gear on my cut-pile machine is stuck. How can I fix it?

Why is my machine cutting the cloth? How should I fix this rip?

Why won’t the yarn stay in the cloth?

Why is my tufting cloth coming through on the front of my rug?

Tuft Support

Shaping and Carving your Rug

How do I finish my tufted piece?

What type of adhesive and backing should I use for my tufted piece?

Should I have my rug professionally finished?

How should I clean my finished tufted piece?

How do I price my rug?

Finishing Tufted Pieces

Comparison Chart and Video

What is the difference between cut, loop, low, and high-piles?

Compare the Machines

Workshop FAQ's

What is a low-pile machine?

How do I thread my low-pile machine?

How do I change the pile height on my AK-I Cut-pile Tufting Machine?

How do I change the pile height on my AK-II Loop-pile Tufting Machine?

How do I change the pile height on my KRD-I Cut-and-Loop-Pile Tufting Machine?

If I buy the loop machine, can I just cut the loops to make cut piles?

Low-Pile Machines

What is a high-pile machine?

What kind of air compressor and fittings do I need?

Why isn’t my AK-III cutting!?

High-Pile Machines

Shipping FAQ

Global Shipping and Import Fees

Purchasing and Shipping

Returns and Exchanges

1-year Warranty

What kind of yarn should I tuft with?

How to feed your yarn

How much yarn do I need to tuft a rug?

All About Yarn

How do I sign up for Reflect Rewards?

How do I know how many points I have?

My points aren’t reflecting in my account.

When can I use my points?

Do points expire?

I’m excited about collecting points, but I already have a customer login account. Do I still get points for creating an account?

I placed orders in the past, but don't see them in my account.Updated a year ago